Kickstarter Return & Exchange Policy

Returns

Thank you for supporting us by pledging to our Kickstarter! 

The items you receive after making a Kickstarter pledge aren’t considered a ‘traditional’ purchase - they’re essentially a ‘reward’ that’s given for supporting the campaign and helping to bring the project to life. So unfortunately, we don’t offer refunds and don’t accept returns at this time, due to the nature of pre-orders through crowdfunding and the costs associated with launching a Kickstarter campaign.

The funds received are what help us go into production, continue designing new collections, and continue running our small, woman-owned business. Once the Kickstarter campaign ends, it’ll no longer be possible to cancel your pledge. 

Thanks for understanding and for your support! 

Exchanges 

We’ll gladly exchange your item(s) for a different size or color if it meets the below 'Exchange Eligibility' criteria, within 14 days from the day your package is delivered. You can exchange your item(s) for a different size or color (but not a different style) if it's still available at the time of the exchange request. 

Exchange Eligibility:

  • All items must be in 'new' condition, unworn and unwashed, with tags attached, without the smell of perfumes or odors, and in its original packaging.
  • Unseam the Label reserves the right to deny items that are received without these conditions being met. 

For our Kickstarter backers, the 1st exchange is free (we’ll take care of the handling fee, and U.S. shipping costs both ways).

Your exchange will be processed once we receive your original item(s) and check that it’s still in eligible condition. You’ll be notified via email when your new package is mailed out to you! 

If you need to do a 2nd exchange, you’ll be responsible for shipping costs both ways as well as a $3 handling fee. Unseam the Label is not responsible for lost packages, so please use a trackable mailing service.